Return & Cancelation Policy

 Returns Policy:

-    In case you want to make a refund request for your shipment

Surely, you are able to make retrieving request to return items as long as the shipment in good condition without any damage or defective and you can return your product through contact us:

Phone number: 00962791324776

WhatsApp: 00962791324776

Email: wecare@classystore.me

That within 7 days, from the date of receipt the shipment

 

Which are the cases that I can’t be able to return my order?

·         When you applied a request for return product after the determined time (7 days from the date of receipt.)

·         When you used the product, open it or damage it.

·         Products tampered or removed its serial numbers.

·         When the packaging of the items was damaged.

 

In case I paid in advance (cash) how can I refund my money?

If a purchase order was by cash on delivery then you can return the demand price to your account on The Classy Store website, you can use it to buy other products from our website or you can refund the amount of order through bank transfer and may take 30 days to refund amount.

 

How long shipping company needs time for the customer to return goods?  

Shipping officer will contact you within 3 until 8 business days but in some cases, it may request longer time from the forward agent it may take 2 weeks.

  

  

Replacement Policy:

Surely, you are able to make the order for replacement items unless the shipping was in its original case without any damage and that’s through contact us on

Our Number: 00962791324776

WhatsApp: 00962791324776

Email: wecare@classystore.me

That within 7 days from you received the order.

 

Can I replace and exchanges my shipment?

Yes, you can exchange your shipment and that’s through contacting our customer service and if the product which is you want is available, we will replacement but on condition that the product you want to be replaced should be in original case without any damage inside or outside and not open and that should be within 7 days from you received the order. 

 

Which are the cases that I can’t be able to return my order?

·         When you applied a request for return product after the determined time (7 days from the date of receipt.)

·         When you used the product, open it or damage it.

·         Products tampered or removed its serial numbers.

·         When the packaging of the items was damaged.

 

 I have received the wrong product?

In the first, we apologize for this mistake and in this case, you can contact us through

Phone number: 00962791324776

WhatsApp: 00962791324776

Email: wecare@classystore.me

We will exchange it for you and send the correct shipping within 3 to 8 working days.

After receiving the order, we will inspect the products for replacement it or exchange and after checking the returned product from our specialists that product conforms to packing conditions.